Services  /  Marketing & Customer Experience

Marketing Audits & Actionable Playbooks

Transform Your Marketing: From Assessment to Action

Confidently navigate the complexities of the modern digital landscape.

Our comprehensive marketing audits provide organizations with a deep assessment of their marketing and communications function. We evaluate the key dimensions of marketing design, including strategy, campaigns and channels, technology and processes, organizational structure, and performance analytics. By benchmarking performance against industry best practices and our proprietary maturity model, we offer valuable insights and context for improvement.

Marketing assessments are typically driven by organizations desire to:

  • Improve Marketing Performance: Today’s competitive landscape demands marketing deliver stronger results and greater efficiency. Organizations need marketing to drive ambitious goals – from growing membership to recruiting authors – with measurable impact and return on investment.
  • Bust Silos: Many organizations operate with dispersed marketing and communications teams, limiting their ability to build strong brands, enhance customer experiences, and effectively engage their audience. Organizations are looking for ways to reduce fragmentation without losing the benefits of focused teams.
  • Elevate Marketing with Data & Customer Focus: As organizations look to be more customer focused and data-driven, it is an opportunity to look at how marketing, digital, analytics, and experience teams and roles are structured and work together.
  • Leverage New Capabilities: The opportunity to harness modern data and technology capabilities to deliver personalized experiences, automate processes, and measure impact with greater precision.

Recognizing organizations’ diverse needs, our audits can be department-wide or tailored to focus on specific areas, such as:

  • individual product lines (e.g.. Publications or Membership)
  • particular marketing channels (e.g., email, social media, web)
  • key organizational goals (e.g., audience engagement)
  • marketing technology – [Learn More about our marketing technology services]

This flexibility ensures that our audit services deliver precise, actionable insights, whether you need a full-scale marketing department evaluation or a focused assessment of a single initiative.

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